Something broken? We’ll fix it
Did something arrive damaged after all? Email us photos of the shipping label, the outside and inside of the package, the packaging material, and the damaged item. We’ll then send you replacement items.
Contact us →
Shipping and delivery
Shipped within 1 to 2 business days via GLS, both within the Netherlands and internationally.
That's how it works
From order to delivery
You order
Choose your glasses and pay securely. You will receive a confirmation by email immediately.
We ship
Your order will be shipped within 1 to 2 business days. As soon as your package is on its way, you will receive an email with the tracking code.
GLS delivers
The packages are shipped via GLS, both within the Netherlands and internationally. We carefully package all glassware.
Shipping costs
Shipping costs depend on the country where your order is going. You will see the costs in the shopping cart at checkout, before you pay.
We ship to the Netherlands, Belgium, Germany, France and Austria.
| Country | Shipping costs |
|---|---|
| The Netherlands | € 7.95 |
| Belgium | € 12.95 |
| Germany | € 14.95 |
| Austria | € 18.95 |
| France | € 22.95 |
Good to know
If something goes wrong
We’re here to help, even after you’ve placed your order.
Easy returns
You can return your order within 14 days of receipt. We will refund the purchase price of undamaged items, excluding shipping costs, within 7 days.
Returns & refunds →Questions about your order?
View our frequently asked questions or contact us. We try to respond within an hour on business days.
Frequently Asked Questions →Contact
Another question about shipping?
Email us; we aim to respond to messages within an hour on business days.
Contact us1-2Shipping days
GLSDelivery person
14Days return policy