Frequently Asked Questions

Your order will be shipped within 1 to 2 business days via GLS. As soon as your package is on its way, you will receive an email with the tracking code. You can find more information on our shipping and delivery page.

We ship to the Netherlands, Belgium, Germany, France, and Austria.

We pack all glasses carefully, but if something arrives broken, we will make it right. Email us the following photos as soon as possible, and we will send you a replacement:

• Photo of the shipping label on the packaging
• Photo of the entire outside of the package
• Photo of the opened package
• Photo of the packing material
• Photo of the entire damaged item

Yes, you can return your order within 14 days of receipt. Once we receive the return, we will refund the purchase price of the undamaged items, excluding shipping costs, within 7 days. You are responsible for the return shipping costs. Read all about it on our returns & refunds page.

Yes. We sell original branded glasses, just like the ones you get in the pub, featuring the brewery's official logo. For example, take a look at our Grolsch glasses, Hertog Jan glasses, or Leffe glasses.

The best glass is the one provided by the brewery itself, as it is designed for that specific beer. As a rule of thumb:

• Drink pilsner from a slender glass, small chalice, or flute to retain its carbonation.
• Abbey and Trappist beers, such as a double or triple, are best enjoyed from a chalice or goblet.
• Drink wheat beer from a tall wheat beer glass, leaving room for the head.
• Strong and hoppy beers pair well with a tulip glass, which concentrates their aroma.

Most glasses are dishwasher-safe, but we recommend washing them by hand. Prints and logos may fade in the dishwasher over time. Use lukewarm water with a little dish soap, rinse thoroughly with cold water, and let the glasses air-dry.

Usually, there is still a thin layer of grease or detergent in the glass. Rinse the glass with cold water just before pouring. Pour the beer into the glass at an angle first, then set the glass upright to create a nice head.

Yes! In our combo packs you will find sets with multiple glasses from the same brand, such as Grimbergen, Texels, Erdinger and Kasteel. A great gift for any beer lover.

Usually not. Our retro beer glasses are no longer made and we only have a limited stock. If a glass is sold out, it is often gone for good.

Email us at info@bierfan.nl. We try to respond within an hour on business days. You can also call us at 0546 706522, Monday through Friday between 10:00 a.m. and 2:00 p.m.