Returns & refunds

Not satisfied with your order? No problem. You can return your order within 14 days of receipt.

In short

Return in 4 easy steps

  1. 1

    Within 14 days

    You have 14 days after receiving your order to return it.

  2. 2

    Pack it well

    Wrap the glasses securely with plenty of cushioning material to prevent anything from breaking.

  3. 3

    Return the package

    To our address in Almelo, including your order number. You are responsible for the return shipping costs.

  4. 4

    We pay back

    Within 7 days after we have received your return.

Return policy

  • You can return your order within 14 days of receipt.
  • Pack the package carefully to ensure the glasses arrive undamaged.
  • We will refund the purchase price of the returned and undamaged items.
  • We do not refund the shipping costs you paid.
  • You are responsible for the return shipping costs.

Where are you sending it to?

Send your parcel to
Bierfan.nl
Laan van Indië 1 K
7602 DA Almelo
Include your order number, and we can process your return faster.

Refund

Upon receipt of your return, we will refund the purchase price of the returned and undamaged items within 7 days, excluding shipping costs.

Delivered broken or damaged?

We are very sorry to hear that. We will resolve this for you as quickly as possible and send you replacement items. Please email us these photos:

  • Photo of the shipping label on the packaging
  • Photo of the entire outside of the package
  • Photo of the opened package
  • Photo of the packaging material
  • Photo of the entire damaged item
Email the photos to us